1. How are meals served on your cruises?
Our meals are served buffet style. On a typical cruise, we open the buffet approximately 10 minutes after we leave the dock. We have a crew member help serve the entree in order to ensure that everyone is treated fairly. After everyone has had a chance at the buffet, come back for seconds!
2. Is your yacht enclosed or open to the elements?
Both! Our yacht has two levels, and each has a combination of open-air and climate controlled areas. Our Main Salon (lower deck) is enclosed and heated/air conditioned, but guests can also enjoy the open bow area for some sun and breeze. The upper level has the enclosed "Admirals Quarters" and the open-air Aft Deck at the rear of the yacht. Under normal circumstances, a Boarding Pass gains you access to all of these areas.
3. What is the best way to give a cruise as a gift?
We can create a gift certificate to fit your needs. Make it for a dollar value ($50, $75, or any value you want) or make it cover a specified cruise (2 Lunch Cruises, 5 Sunset Dinner Cruises, etc).
4. Can I smoke on the American Lady?
No. Every part of the boat is a no smoking zone, including the outdoor areas.
5. When can I board the yacht?
Boarding times are flexible, but we usually start around 15 minutes before the cruise begins.
6. I want to pay when I arrive for the cruise, why do I have to pay when I make my reservations?
Past experience has shown that it takes an uncomfortably long time to process payments just before a cruise. Long lines form requiring our guests to sometimes stand in the rain or hot sun, and if there are any complications, our cruise schedule may be jeopardized. Also, taking payment at the time of the reservation results in accurate numbers which helps us fill our seats with happy people.
7. Where do I get my Boarding Pass?
Come on in to our Ticket Office that sits on the same dock where you find our yacht tied. With your paid reservation, we will be prepared to quickly hand to you your Boarding Passes. You then hand them to our Captain who will welcome you aboard.
8. Are you open in the winter months?
Our office is staffed all year, but we operate cruises from approximately mid April to late October. Our yacht actually gets frozen into the ice while resting at it's dock!
9. Do you have life jackets on board?
Yes! A business like ours is highly regulated and inspected by the U.S. Coast Guard. They require a life jacket for every passenger, and we have more than enough.
10. What happens if it rains?
We keep our normal cruising schedule even when it rains. However, in the event of severe weather (tornado watch, low visibility due to heavy rain or fog, etc), in the interest of safety, we may decide to cancel the cruise.
11. What are your crew's credentials?
Passenger vessels operating in the United States must adhere to strict Coast Guard regulations. Our Captain is licensed by the Coast Guard to operate our vessel, and our crew is properly trained and certified by the Coast Guard in such areas as; man overboard rescue, fire equipment operation, first aid, and more. In addition, the Captain and crew must pass random drug tests to remain in their position. Our yacht is inspected annually by the Coast Guard and does not take on passengers unless everything is top notch.
12. Is your yacht wheelchair accessible?
Yes. The doors on the yacht are 27 inches wide and will accommodate a standard sized wheelchair. There is a 5 inch threshold in the entrance that we have to cross, but it's not a problem if the person in the wheelchair is comfortable with us lifting the front and back wheels over this threshold. The upper level is not wheelchair accessible.
13. Can I carry-on food and/or beverage?
No. Because we are in the food and beverage business, we must adhere to codes and laws set forth by state and local health departments. Those regulations forbid carry-on food and beverages of any kind.
14. Do you cruise if the river level is high?
Yes. Our guest's safety is paramount to us and we will not knowingly put anyone in harm's way. Our yacht is perfectly safe in higher river levels, and we have never cancelled a cruise due to high water.
15. Are there restrooms on the yacht?
Yes, a Lady's Room and a Men's Room on the lower level. No restrooms on the upper level.
16. How many people does your yacht hold?
The Coast Guard has determined that we can have up to 135 guests on board.
17. I purchased tickets online, do I have to check-in when I get there?
Yes, we love the online reservation system, but we need you to enter the Ticket Office and give us your name. We then give you the boarding pass you need to board the boat.